Find answers to common questions about our services, properties, and booking process. If you have any further inquiries, feel free to contact us!
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Yes, the person booking the reservation must be at least 18 years old. Note: Some properties have a minimum age requirement of 21 or older, which will be specified in the listing.
We accept a variety of payment methods powered by Stripe, including Visa, MasterCard, American Express, Discover, Apple Pay, Google Pay, Afterpay, Klarna, and Affirm.
Yes, we require a credit card for incidentals and may place a pre-authorization hold.
After completing your booking, you’ll receive a receipt attached to your booking confirmation email. If you pay for any additional services, you’ll receive a separate receipt for those charges via email.
Unlike other booking sites we do have excessive fees. In addition to the nightly rate, we charge a one-time service fee and a one-time cleaning fee. Standard hotel tax, based on local laws and regulations, will also apply.
On rare occasions, we may need to cancel a booking if a guest does not pass our verification checks or if we have reason to believe our House Rules may be violated. The safety and security of our guests, neighbors, and partners is our top priority. We take a cautious approach to booking acceptance. We apologize for any inconvenience this may cause. To protect the integrity of our safety and security processes, we cannot share details of our risk evaluation policy. Please be assured that decisions are made using information provided during the booking process, in line with all relevant local regulatory requirements, and are not based on protected characteristics such as gender, race, or religion. Various booking behaviors, such as length of stay and local bookings, are analyzed to assess potential risks.
No, you cannot use multiple payment methods for a single reservation. However, we offer various payment options that allow for smaller installments or payment plans. All reservations must be paid in full before your arrival date.
To change your payment method, you need to cancel your current reservation and make a new one. The cancellation policy applies to all bookings, and refunds will not be issued for changed reservations.
We require full payment at the time of booking. However, we offer flexible payment plans through various providers, giving you options to pay in installments rather than immediately.
Our website is SSL-secured, ensuring that all your information is safe with us. We are a reputable company committed to protecting your data.
Booking Questions
Check-in is at 4 PM local time, and check-out is at 11 AM local time.
To receive a full refund, guests must cancel within 48 hours of booking and at least 14 days before check-in. If the cancellation occurs 14 or more days before check-in but not within 48 hours of booking, a 50% refund will be issued for all nights.
If you would like to shorten or extend your reservation, please email us at info@elitetravelhomes.com or text us on WhatsApp at +1 407-600-6118.
When booking your reservation, there will be an option to add early check-in or late check-out for an additional fee. During your reservation period if you are needing to add an extra services please contact us directly at info@elitetravelhomes.com or text us on WhatsApp at +1 407-600-6118.
All of our houses and villas offer free on-site parking. However, none of our apartments come with designated parking spaces; only street parking is available, which may be challenging to find depending on the time of day. Additionally, alternate side parking rules may apply for street sweeping. We can assist you in locating nearby parking lots if needed.
Yes, you can store luggage after 11 AM prior to check-in. Post-departure luggage storage is available until 1:30 PM on a case-by-case basis. If this timing does not work, we can provide information on nearby luggage storage facilities.
Your unit will be stocked with essential supplies to get you started, including toilet paper, body wash, shampoo, conditioner, hand soap, dish liquid, basic cooking utensils, and one garbage bag. You will be responsible for purchasing any additional supplies if needed.
Yes, high-speed free Wi-Fi is available in all of our homes.
House Rules Click Here
Routine daily cleaning services are not provided. However, you can request additional cleaning services for an extra fee, and we can arrange for a cleaner to come daily or as needed.
For houses and villas, you are welcome to receive packages. However, for apartment units, there is no front desk representative available to hold packages, so we do not recommend it. We cannot be held liable for any lost or missing packages at any of our locations.
We are happy to make special arrangements for any occasion. Please contact us before your arrival to discuss and organize your special requests.
Help on your reservations
You will receive your check-in instructions 24 hours before your stay.
We strive to never cancel reservations unless faced with extenuating circumstances or verification issues. We reserve the right to cancel any reservation that cannot be thoroughly verified.
If you forgot something during your stay, we’re happy to look for it and return it to you if found. Please note that you may be asked to cover the cost of shipping to have your item sent back to you as soon as possible.
Yes, please proceed with your booking even if you haven’t heard back immediately. We handle multiple requests and strive for quick response times. Rest assured, we are always available to assist you.
On a case-by-case basis, we may allow up to 1 or 2 additional guests beyond the maximum occupancy. Please note that there will be an additional charge, and we may not have extra items to accommodate more than our listed maximum occupancy.